Platform Terms

0. Definitions

"Platform" means MongiKazi websites, applications, and related services. "Employer" means a user requesting services. "Helper" means a user offering services. "Booking" means a platform-recorded work request and its status flow.

1. Acceptance and eligibility

By creating or using an account, you accept these terms and confirm that information you provide is accurate and current.

1.1 Age and authority

You confirm you have legal capacity to enter binding agreements, and if acting for an organization, you are authorized to do so.

2. Marketplace role

MongiKazi provides a digital platform for requests, bookings, communication, and trust signals between employers and helpers. Users remain responsible for their own conduct, legal compliance, and contractual performance.

2.1 No employment agency guarantee

Unless expressly stated in a separate written agreement, MongiKazi does not guarantee placement, earnings levels, or uninterrupted availability of users.

3. Account responsibilities

You must keep login credentials secure, not impersonate others, and not submit false, misleading, or abusive content. You are responsible for activity on your account.

3.1 Verification and profile content

Verification badges, profile data, and trust indicators may be updated, suspended, or removed where information changes or risk signals are detected.

4. Booking and payment conduct

Users must follow booking status flows, attend confirmed work responsibly, and avoid off-platform fraud, payment manipulation, or review abuse.

4.1 Cancellations, no-shows, and disputes

Late cancellations, no-shows, and material scope disputes may affect trust status and account visibility. The platform may consider communication logs and booking history when resolving disputes.

4.2 Fees and future commercial terms

Where platform fees apply, they will be disclosed in product flows or pricing pages. Updated fee structures may apply prospectively.

5. Suspension and enforcement

MongiKazi may restrict or terminate access for fraud, harassment, unsafe conduct, policy evasion, or legal non-compliance, and may preserve records for investigation.

5.1 Investigation cooperation

Users agree to provide reasonably requested information for trust and safety investigations. Refusal may result in reduced functionality or suspension.

6. Limitation and availability

Services are provided on an as-available basis. To the extent permitted by law, MongiKazi excludes liability for indirect or consequential losses arising from platform use.

6.1 Third-party dependencies

Service availability may depend on third-party infrastructure (hosting, telecommunications, payment rails). MongiKazi is not liable for outages beyond reasonable control.

6.2 Indemnity

You indemnify MongiKazi against claims arising from your unlawful conduct, policy breaches, or misuse of the platform.

7. Governing law

These terms are governed by the laws of the Republic of South Africa.

7.1 Dispute process

Parties should first attempt good-faith resolution through platform support before formal legal action, unless urgent relief is required.

8. Changes to terms

We may update these terms. Material updates will be versioned, and continued use after effective date constitutes acceptance.

8. Contact

For legal queries, contact support through the Contact page. A full legal identity and notices section should be completed before final production launch.